FAQ and Support

Contact information, ordering help and technical assistance.

Getting in contact

If you have any issues or questions, please get in contact! Send a direct email, or contact via Twitter, Soundcloud and Facebook.

Ordering beats

Will the voice saying "Smoothbeatsonly.com" be on the beat?

Once you've purchased a license, your download version of the beat(s) will have this audio tag removed. The audio tags are used to prevent piracy and to protect customers who legitimately purchase licenses to use the beats.

What files will I receive?

Standard License:

MP3: You'll receive a high quality MP3 file (192 Khz) of every instrumental. The MP3 is tag free and can be imported into your audio program.

WAV: All beats now come as a WAV file too. The WAV file is tag free and is uncompressed. By recording your vocals to a WAV file, you'll get much better results than recording to an MP3. Beware - other producers won't offer you this facility. Read more about the WAV files.

Gold and Platinum Licenses:

You'll get both the above, plus the complete tracked out audio files in 24bit WAV format. The individual instruments have all effects removed, giving you maximum flexibility to mix the track.

Can I upgrade my license?

Yes - licenses can be upgraded online as long as the beat is still available. You'll find license upgrade options on the individual beat product pages.
If you upgrade to a Platinum license, the beat will be removed from the site. If you upgrade to a Gold or Platinum license, you'll receive the trackout files for the beat. You can also upgrade any beat that was originally purchased as part of a package deal.

Can I change the name of the beats?

Yes, you can. The names are designed to give you an idea of what the beat might sound like. You can call your track whatever you wish!

Can I send a money order?

I'm really sorry, but I'm unable to accept money orders. If you have a U.S bank account, you can register for a PayPal account.

How do I pay for a beat license and download?

All payments are handled by PayPal. You can pay using your PayPal account or most debit and credit cards. A PayPal account is optional.

Will I get my beat downloads instantly after ordering?

If you order using a credit/debit card or PayPal, you'll get download links for your chosen beats immediately after ordering.
Beats paid for by echeck may not be delivered immediately, depending on how long it takes your funds to clear. Tracked out files for Gold and Platinum Licenses are sent online within 48 hours of ordering.

Help with your existing order

I've lost my download link / my computer's hard drive has crashed.

Your order details are stored in a secure, online database. You can retrieve your download links or request a new download at any time by going to the my orders page on the website. If all else fails, contact me and I'll do my best to help.

Downloading and playing beats on your computer

How do I download the beats?

Once you've completed the payment process, download links for your licensed instrumentals will be available immediately. You can also retrieve your download links or request a new download at any time via the my orders page on the website.

I can't download the beats/the beats are playing in my browser window.

Detailed instructions for downloading the beats can be found on the relevant download pages you'll see after ordering - please read them carefully! As a rough guide, you'll need to RIGHT-CLICK the download link and select "Save Target As.." or "Download Linked File.." depending on your computer, browser and operating system. This will bring up a standard file save dialogue box which you can use to store and download your beat.

If you continue to have problems, please contact me. Please provide as much detail as possible about your computer, browser, and describe the problems you're having.

Only a small part of the beat is downloaded/the beat skips.

If you have problems transferring the download to your computer, it may be due to a temporary server glitch. In this case, simply try downloading the beat again. The chances are it will work the second time. If you continue to have problems, please contact me and I'll be happy to assist you.

The beat won't play in my audio program.

The reasons for this are many and varied, and depend on your computer and the software you're running. I recommend using Apple iTunes to play audio files. It's freely available from the Apple site for Windows and Mac. If you continue to have difficulties, you can contact me for further help. Please provide as much detail as possible about your computer, browser, and describe the problems you're having.

Tracked Out File Information

As well as the standard stereo master, beats with track outs are supplied with multiple audio files, each file containing a separate instrument.
Using suitable software you can mix the individual instruments and parts (which make up the beat) separately and apply effects and edits of your choice.

The individual instrument parts are supplied without any effects, levels or panning. The actual files supplied and instrumental breakdown will depend on the software originally used in the production. The files are 24bit format, WAV.

Tracked out file availability.

Beats are available with tracked out files only where listed.

Ordering a beat with tracked out files.

Tracked out files are prepared to order and delivered within 48 hours after you buy your license. The files are uploaded to Dropbox or a similar file sharing service and a download link sent to your email address.

Refunds and Returns

Refund policy.

Every track on the website is provided as a full quality, full length preview. As a customer, you're given every opportunity to make sure the music fits your songwriting and musical requirements.

As the beats are electronically transferred and can't be physically returned, all sales on the website are final. To combat theft and piracy, refunds and exchanges are not offered.

I am more than willing to work with you to solve any technical issues you have with the downloads or playing the audio files. In the case of a download link not working or corrupted file, I will make every effort to ensure you are delivered with a working version.

Other Questions

Can I add my own beats to the site?

The smoothbeats website is not open to music submissions from other producers - sorry about that. If you want to upload your own beats to the internet for sale, you could try sites like SoundClick.com, MyBeatShop.com and GiveMeBeats.com.

Can you promote my music/do you sign any artists?

Sorry, but I work as a beat supplier only. I cannot sign or promote individual artists.

Ordering beats

Complete your payment safely and securely online using PayPal.com. A PayPal account is completely optional. If you don't have a PayPal account, you can pay using your debit or credit card.

When you've completed your payment, you'll be returned to the smoothbeats website to confirm your order and download your beats.

Your PayPal email receipt will contain your licence information. You can use this to download your beats at any time from the website.

If you've ordered a Gold or Platinum License, your tracked out files will be created and sent via file download to your email within 48 hours of ordering. For Platinum licenses, a customised agreement will be available in your download area for viewing and printing.

Please note: Download links for orders paid by echeck maybe subject to delay until funds have cleared.


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